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AJAIA Refund & Cancellation Policy

Effective Date: July 13, 2026

Last Updated: July 13, 2026

Overview

AJAIA is client tooling: access is provisioned as part of a consulting engagement with Jefrie (workwithjefrie.com). Depending on your arrangement, you may pay engagement fees under your engagement agreement, and some subscriptions or usage credits may be billed by card through our payment processor, Stripe. This policy explains how cancellations and refunds work for each. It is part of our Terms of Service.

1. Engagement Fees

Fees for consulting engagements (including AJAIA access provisioned with them) are governed by your engagement agreement or Master Service Agreement (MSA), including any refund, wind-down, or early-termination terms stated there. Where an engagement ends early, access winds down as described in the MSA: your data export remains available and access ends on the agreed sunset date.

2. Card-Billed Subscriptions

  • First charge, 14-day guarantee: if you are unsatisfied for any reason, request a refund within 14 days of your first subscription charge and we will refund it in full.
  • Cancel any time: cancellation takes effect at the end of the current billing period. You keep access until then. We do not charge again after cancellation.
  • Renewals: renewal charges are not refunded once a new period has begun, except as required by law or in the situations below. Cancel before the renewal date to avoid the next charge.
  • Billing errors: duplicate charges, charges after cancellation, or amounts different from your plan are refunded in full - tell us and we will make it right.

3. Usage Credits

  • Unused credit purchases are refundable in full within 14 days of purchase.
  • Credits that have been consumed by AI processing are not refundable, because the underlying model usage has already been paid for on your behalf.

4. How to Request a Refund

  1. Email support@workwithjefrie.com from the email address on your account, with the charge date and amount.
  2. We respond within 5 business days.
  3. Approved refunds are issued to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

Before filing a chargeback, please contact us first - almost every billing issue is resolved faster this way, and unresolved chargebacks can result in account suspension while the dispute is investigated.

5. After Cancellation

When your access ends (by cancellation or engagement wind-down), you may export your data at any time beforehand via Settings > Account > Download my data. Account deletion follows the process in our Privacy Policy (Section 4.2): immediate deactivation on request, permanent erasure after a 30-day window.

6. Changes and Contact

We may update this policy from time to time; the "Last Updated" date reflects the current version, and material changes are notified to your account email. Questions: support@workwithjefrie.com.

Last Updated: July 13, 2026